Play Smart. Stay in Control.
At infinity88, we believe that entertainment should always feel good. Our Responsible Gaming commitment gives every Filipino player the tools, knowledge, and support needed to keep betting fun, balanced, and within personal limits. Your wellbeing comes first — always.
For support, contact us at [email protected]
Responsible gaming highlights
Player Protection Tools
infinity88 provides practical tools that help Filipino players manage their gaming activity responsibly and confidently.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is in place, it takes effect immediately and cannot be raised until the cooling-off period has passed. This gives you firm, automatic control over how much you fund your account, no matter how the session is going. Lowering your limit is always instant — raising it requires a mandatory waiting period to protect you from impulsive decisions.
Choose how long you want each gaming session to last and receive an on-screen reminder when that time is up. Taking regular breaks is one of the most effective ways to keep gaming enjoyable and prevent fatigue-driven decisions. You can set reminders as short as 30 minutes or as long as several hours, depending on your personal preference. The platform will always respect your chosen session boundary and prompt you to step away when the time arrives.
If you feel you need a longer break from gaming, our self-exclusion tool lets you suspend your account for a set period — from 30 days up to a permanent closure. During a self-exclusion period, you will not be able to log in, deposit, or place bets. All promotional communications will also be paused for the duration. To activate self-exclusion, contact our support team at [email protected] and we will process your request promptly and without judgement.
Your account dashboard gives you a clear view of your betting history, deposit and withdrawal records, and session durations. Reviewing your activity regularly is a healthy habit that helps you stay aware of your spending patterns and gaming frequency. Transparency about your own behaviour is one of the most powerful responsible gaming tools available. We make this information easy to access so you are always informed about your own account.
A cooling-off period is a short-term break — typically 24 hours to 7 days — that you can activate whenever you feel you need to step back without committing to a full self-exclusion. During this period your account remains open but betting and deposits are paused. It is a flexible middle ground that gives you breathing room without permanently closing your account. You can request a cooling-off period at any time by reaching out to our support team.
Our support team is available around the clock to assist with any responsible gaming concern, no matter how big or small. Whether you want to activate a limit, ask about self-exclusion, or simply talk through your options, we are here to help without judgement. Reach us at [email protected] and expect a prompt, respectful response. We treat every responsible gaming request with the highest priority.
Know the Signs
Awareness is the first step. Understanding the warning signs helps you — or someone you care about — get the right support early.
Problem gambling can affect anyone, regardless of experience or income level. It often develops gradually, which is why it is important to check in with yourself regularly. The following are common warning signs that gaming may have moved beyond healthy entertainment:
If any of these signs feel familiar, please reach out to our support team or contact a professional helpline. Seeking help early makes a significant difference, and there is no shame in asking for support.
Healthy Habits
Simple principles that help keep your gaming experience positive and sustainable over the long term.
Decide in advance how much you are comfortable spending and treat that amount as the cost of entertainment — not as an investment. Never gamble with money you cannot afford to lose, including rent, bills, or savings.
Gambling outcomes are determined by chance. Winning streaks and losing runs are both normal parts of the experience. Avoid chasing losses or increasing stakes after a win — both behaviours can lead to spending beyond your intended budget.
Healthy gaming is one part of a balanced lifestyle. Make sure you are spending time on other hobbies, social activities, and responsibilities. If gaming starts to crowd out other important parts of your life, it may be time to reassess your habits.
Gambling while stressed, upset, or under the influence of alcohol can lead to poor decisions and increased spending. If you are going through a difficult time, it is better to step away from the platform and return when you are in a clearer headspace.
Age Policy
The infinity88 platform is strictly for adults aged 21 and above, in line with Philippine gaming regulations. We apply age verification at registration and reserve the right to request additional identity documents at any time to confirm a member's age. If you share a device with younger family members, we strongly recommend using device-level parental controls or browser filtering tools to prevent underage access to gambling platforms. Any account found to belong to a person under 21 will be immediately closed and all funds returned in accordance with our terms. If you suspect a minor has accessed the platform, please contact us immediately at [email protected] so we can take prompt action.
If you have concerns about your gaming habits or want to activate any of our responsible gaming tools, our support team is ready to help. You can also visit our FAQ page for quick answers to common questions, or head to your account to review your activity and set limits today.